Frequently Asked Questions
Who is a Virtual Assistant?
A Virtual Assistant (VA) is a professional who provides remote support to business owners. From email management to travel planning and administrative tasks, a VA handles routine operations so you can focus on core growth activities.
Why should I hire a Virtual Assistant?
Hiring a VA is a cost-effective alternative to a full-time employee. You gain increased productivity and flexibility while reducing stress, paying only for the hours or services you actually need.
What types of clients do you work with?
I support entrepreneurs, executives, small business owners, and busy professionals. Whether it's managing a hectic inbox or organizing personal daily tasks, my services scale to your professional or private needs.
What tasks can you help with?
I offer email management, calendar coordination, travel planning, event coordination, document prep, transcription (HR, EN, IT), and translation services between Croatian, English, and Italian.
What is the onboarding process?
We start with a consultation to discuss your challenges. Following that, we sign an agreement on scope and terms, gain system access, and begin seamless ongoing support.
How do we communicate and collaborate?
We use whichever platform works best for you—be it Email, Slack, WhatsApp, Messenger, Zoom, or Teams. We can schedule regular check-ins to ensure perfect alignment.
How do I track working hours?
I use Toggl for precise time-tracking. This software logs every minute spent on your tasks, providing transparent reports that integrate seamlessly with your project management or billing needs.
How quickly can we start working together?
Most collaborations kick off within a few days after our discovery call, depending on availability and the specific package you choose.
Do I need to commit long-term?
No. You can opt for monthly packages, retainer agreements, or one-time projects. This flexibility allows you to scale up or down based on your current business cycle.
How do payments work?
Packages and retainers are invoiced monthly in advance. Projects like translations are priced based on scope and invoiced accordingly.
Is my information kept confidential?
Confidentiality is non-negotiable. All documents and system access are handled with total discretion and strictly within professional standards, which you can read more about in the Privacy Policy.
What time zone do you work in?
I am based in Denmark (CET), supporting clients across Europe and beyond. Working hours can be adjusted to accommodate different time zones as required.
Still have questions? Feel free to reach out via the contact form and let's discuss how I can empower your business.